Archive for the ‘Executive Coaching’ Category

July Coach Certification Course

Coach Certification Course

Thursdays, July 13 – August 31st

3-4:30pm Eastern Time

All classes are online!

Register now to secure a seat in our July Coach Certification Course! You’ll receive 12 hours of online certification in social and emotional intelligence coaching, and earn 12 recertification credits from the ICF, HRCI, or SHRM while you’re at it. Register or learn more at: https://lnkd.in/eqNbZ3p

Taking Leadership To Heart – Success Stories

Article contributed by guest author Dawn Cook.

From Dawn’s blog at DaybreakEQ.com…

This month’s featured leader in the Taking Leadership to Heart series is Eric Adams, Senior Manager -Business Operations for Verizon Wireless.  As we look at his leadership style, you will see there are some commonalities with the others leaders who employ emotional intelligence – the first of which is transparency.  When I asked Eric about emotional intelligence, this was his response.

I haven’t always had emotional intelligence.  For example, when I moved to the south, I discovered people talk more slowly here.  I was impatient and anxious for them to get to the point.  I would interrupt and look at my phone with impatience.  Then I took an emotional intelligence class and had an aha moment. I quickly realized that was not the way to do business here and that I needed to listen with an open mind.  You must also assume the other person is not going to change which means you must adapt.  I also cue into others’ nonverbals and tone.  Body language tells you a lot.  It helps you recognize others emotions.

Adaptability is a key emotional intelligence skill and without it we become irrelevant (think ‘Who Moved My Cheese’) or at the very least we appear obstinate.  Adapting your style to the environment means using your social awareness to recognize you aren’t connecting the dots, using your selfawareness to see how you are missing the target, and using your selfmanagement to make the necessary adjustments.  Instead of letting your ego or pride rule your actions, you make full use of your brain.

Listening without judgment is part of empathetic listening – also a critical emotional intelligence skill.  So often we are driven to jump to judgment so we can apply a quick solution.  Unfortunately, that solution may solve the wrong issue, or worse yet, create a new issue.  To really be present and listen without judging requires selfawareness and selfmanagement.  We must recognize that we are making a judgment before we can suspend it.  And we have to wrestle with the emotions that support our need to be right over our desire to listen with an open mind.

Eric initiated a Behavior-Based Document which outlines how he expects his team to behave.  For example, think before you respond is a requirement for communication style, as is walking away instead of engaging in destructive conversation. This is classic impulse management and so valuable.  Taking even a moment to pause and think before reacting to a trigger enables you to get a grip on the emotion that is tempting you to react.  In that moment, you can coax your logical brain to re-engage and overrule your emotional brain which is trying to take over.  And walking away is a great strategy because it gives your emotional brain time to settle down and allows the logical brain to come back online.

Neuroscience has proven time and time again that emotions drive behavior which drives performance.  Plus, it’s well documented that an employee who feels valued is more engaged and productive than one who is not.  Eric capitalizes on these facts by making recognition a cornerstone of his leadership.  He implemented a program where he sends an email to all his customers with an organizational chart and asks them for input on his team.  He then uses that feedback as the basis for rewarding team members who are performing well.  The especially cool part of this program is that the team member who wins gets to see exactly what customers say about them – and all their colleagues see it as well.  Not only does it create a sense of pride for the winner, but a sense of appreciation from customers and colleagues as well.

Effectively managing relationship landmines is a skill most of us aspire to have, but few people do.  Eric is one of those few.  Last year Eric was promoted to a leadership position in IT over one of his peers who was up for the role.  More interesting is the fact that Eric did not have a background in IT and his peer did.  This was a delicate situation, one ripe with the possibility for animosity.  Eric’s approach was to address it head on and be transparent.  He acknowledged his peer may have some reticence or even resentment to working for Eric and assured him he understood that.  He also impressed upon his peer (now direct report) that he was there to support him, learn from him, and help him succeed.  Eric worked to help restore that team member’s confidence and he was eventually elevated back to a lead role at a similar level.

Turnover is typically an easy way to measure employee engagement, a standard success metric for many organizations.   Eric has had zero turnover on his team from people leaving because of his leadership.  However, Verizon did have a reduction in force and reorganization which resulted in losing 30% of his staff due to layoffs and promotions.  The motto was ‘do more with less’.  Eric knew it was critically important to keep a close eye on his team members to see how they were feeling.  His efforts to continually check in with them and show genuine concern about their well-being resulted in the team rallying and keeping production relatively the same.  That’s no small task!

Here is an example of how Eric builds loyalty and keeps turnover down.  A team member worked until 9 pm a few nights putting out fires.  When he learned this, he told her to go home, work from home the next day for a couple of hours and take the afternoon off so she could enjoy a long weekend.  With that gesture, Eric made it very clear to her that he cared about her as a person, not just as an employee.

Eric doesn’t just check in with his team when there are challenges; he believes that day to day conversations like ‘how was your weekend’ are the key to building a good team.  Maintaining high visibility and high accessibility are two more cornerstones of his leadership.  His door is always open and he is constantly texting, calling or IMing his people to see how they are. He serves as a sounding board.  It’s not about micromanaging either.  Eric trusts his team to do the job.  He believes in empowering them and is hands off until he needs to be hands on.  In return, they trust him completely.

His direct reports will tell you that Eric is big on personal development for his team.  He brings in guest speakers on topics like emotional intelligence and personality styles and he encourages continuing education for self-improvement.  They also feel like he supports them.  One person shared this example.

Not long after I started reporting to Eric, I was called out by the Region Vice President (Eric’s boss) for an issue in a store.  The RVP was so angry that he questioned whether it was the right move to put me in the role.  The conversation was completely demoralizing.  I went to Eric and asked him to reassure the RVP I was competent.  Eric was calm and collected as he listened to my story and said, “I did my research on this team before I took this job; no doubt you are competent.  I will call him and share responsibility for this.”  I knew in that moment that he had my back.

For fifteen years, Eric has been making a difference at Verizon Wireless.  Starting in a store and working his way up the ladder has given him great empathy for what it takes to be successful in the various roles.  Undoubtedly it has paid off for him as he continues to be promoted year after year.   His emotionally intelligent leadership is serving both him and the organization well.

Do you know a leader who uses emotional intelligence?  Drop me an email at Dawn@DayBreakEQ.com and we will get them featured in this series.

How will you navigate the journey ahead?

2017-new-yearAs you look out at the challenges ahead in 2017, consider equipping yourself with tools to help you navigate the peaks and valleys that life brings.

Social and emotional intelligence (S+EI) is the ability to be aware of how you and others are feeling, in the moment, and to manage your behavior appropriately. Do you know anyone who could use a little help with this? We all have behaviors that may be tripping us up, derailing our careers, and negatively affecting the quality of our relationships.

The good news is, behavior can be changed, and we’d like to help you learn how.

Our critically-acclaimed online Coach Certification Course in S+EI gives you  skills and expertise to create a unique niche in your coaching practice as well as help those you work with increase their S+EI for happier, more productive lives. Whether you are a coach, an HR professional, a leader, or an individual looking to navigate the journey ahead, consider adding the skill of S+EI coaching to your toolkit in the coming year.

Learn more at http://the-isei.com/all_course_list.aspx or contact us at info@the-isei.com. We look forward to walking alongside you!

Coaching Toward Freedom

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Article contributed by Amy Sargent

 

Hurdles. Obstacles. Hang-ups. Shadows.

Many of us are aware of the things that slow us down in life, that keep us caged up. Some we can put a name to and others remain obscure. But whether they take the form of an event from the past, or a discouraging thought, a looming dread, or a fear of the unknown, or — fill in the blank — we all have issues, like bars on a prison cell, that prevent us from living the life we dream of. Oh, the joy if we could be set free from these chains that seem to continually prevent us from moving ahead!

What is freedom anyway?  Merriman Webster defines it like this:

  1. The absence of necessity, coercion, or constraint in choice or action
  2. The quality or state of being exempt or released from an oppressive burden
  3. Boldness of conception or execution

(http://www.merriam-webster.com/dictionary/freedom)

Is there anything in life you do out of necessity, or because you feel like you have no choice?  Are you currently experiencing any heavy burdens you’d like to be released from? Do you wish you had a little more boldness in creating a new idea or carrying one out?  Dr. Gary Wood, psychologist, life coach and author, says this:

“Coaching should be all about helping people to live a life of freedom.”

Working with a social and emotional intelligence coach can help you begin to take steps toward a freedom you’ve not yet experienced. Or better yet, becoming a social and emotional intelligence coach can enable you to help others do just that! Imagine learning how to help others become more self-aware, then showing them how to manage their behavior based upon that newfound self-awareness, empowering them to be free to make the behavior changes they’ve been longing for. Imagine setting others free from relationship woes by teaching them to learn how to tune into the emotions of those around them, and understand how navigate and manage those relationships toward health.

Consider becoming a social and emotional intelligence coach to lead others toward the freedom of living out who they truly are to the best of their abilities.

Become a certified social + emotional intelligence coach!

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We still have seats available in our online class starting August 11th! Learn to coach social and emotional intelligence and become certified to administer the Social + Emotional Intelligence Profile (SEIP)® on Thursdays, Aug 11 – Sept 29, 6-7:30pm ET. You’ll earn 12 recertification credits from the ICF, HRCI, or SHRM.

CLICK HERE TO REGISTER for this online course: https://isei.worldsecuresystems.com/BookingRetrieve.aspx?ID=54430

The power of social + emotional intelligence coaching

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Learning to coach social and emotional intelligence can enable you to help your clients unlock their fullest potential and move them past the hurdles that are slowing them down.  We believe that behavior can be changed, and as a social and emotional intelligence coach, you can learn how to guide others to begin making behavior shifts to enhance their growth.  Add this unique skill set to your coaching expertise!

From our highly-acclaimed Coach Certification Course to our interactive and informative Specialty Courses, you can fill your schedule this fall with social and emotional intelligence classes at the Institute. All of our courses are online and recorded in case you need to miss one or two.  Our courses are highly interactive and rich with applicable tools you can begin using immediately in your coaching practice or with those you lead. And you’ll earn recertification credits from the ICF, HRCI, or SHRM upon completion! Payment plans are available.

“This was an excellent course and one that I would highly recommend to anyone interested in coaching social and emotional intelligence. The course was very well designed and the facilitators were excellent. Thank you for the wonderful and informative experience! ”
Jan O’Brien, Social + Emotional Intelligence Certified Coach® 

Online course starting August 9th: Leader As Coach

Earn 6 recertification credits from the ICF, HRCI, or SHRM in this highly-acclaimed, six-week online course from the Institute for Social + Emotional Intelligence.

 Leader As Coach

 Tuesdays, August 9th – September 13th

 6-7 pm Eastern Time

 

This course is designed for coaches and HR professionals who wish to bring a complete turnkey training program on coaching skills into their client organizations and teach supervisors, managers, executives and others how to take a coach approach in their leadership and management. In this 6-session, 6 weeks, once per week course, you will learn how to teach your executive coaching clients:

  • What managerial/leadership coaching is, and why and how it works
  • The tools and skills they need to develop to take a coach approach to leadership and management
  • How to conduct a coaching conversation
  • An overview of the leadership coaching process (including gathering data on performance, how to discuss and provide feedback on recent performance, how to develop an action plan for moving forward, how to implement the development / action plan and how to evaluate continued progress and performance)
  • How they can support and challenge their best performers to greater levels of success
  • How they can integrate coaching seamlessly into their everyday interactions with their direct reports
  • How they can shift their mindset from supervisor to coach

This course provides you with a complete set of materials to do a two-day training with your executive clients (and their teams), including PowerPoint slides and interactive participant exercises. The course meets 6 times, once per week for one hour. Cost is $795.

info@the-isei.com | 303-325-5176 | www.the-isei.com

Become a certified social + emotional intelligence coach!

Learn to coach social and emotional intelligence and become certified to administer the Social + Emotional Intelligence Profile (SEIP)®.

This highly-acclaimed course is conveniently delivered online by webinar, so there’s no need for expensive travel or time out of the office. Each class is a highly-interactive 90 minutes, and meets once a week for 8 weeks. Class participants report they learn a great deal from their colleagues in the classes, as well as from their expert instructor.

Our course is priced at $1,595 and payment plans are available. Upon completion of the course, you will earn 12 recertification credits from the ICF, SHRM, or HRCI.

ISEI Coach Certification Course

July 12 – August 30, 2016

3-4:30 pm ET

 Have questions?  Contact us!

www.the-isei.com | info@the-isei.com | 303-325-5176

 

 

Free webinar on social and emotional intelligence

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Join us on Monday, June 27th, at 5pm Eastern Time (U.S.), for an informative 30 minute introduction to social and emotional intelligence! Learn what it is and how it is vital to our relationships, both at home and at the office. Each participant will have the opportunity to complete a free Social + Emotional Intelligence Profile (SEIP)® to determine your own strengths and areas of growth — including a 40-page downloadable report.

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Free Webinar on Social + Emotional Intelligence
Monday, June 27th, 2016
5-5:30pm ET
www.the-isei.com | info@the-isei.com | 303-325-5176

Are you a servant leader?

jackie robinsonArticle Contributed by Amy Sargent

Baseball great Jackie Robinson once said, “A life is not important except in the impact it has on other lives.” From the site baseballhall.org, we read this about the famed second baseman: “The impact Robinson made on Major League Baseball is one that will be forever remembered. On April 15 each season, every team in the majors celebrates Jackie Robinson Day in honor of when he truly broke the color barrier in baseball, becoming the first African-American player in the 20th century to take the field in the big leagues. He opened the door for many others and will forever be appreciated for his contribution to the game.”

How often do we stop to ponder how our life is impacting others (because it is) and more importantly, what kind of impact is it having?

Traditional leadership often refers to the accumulation and use of power to accomplish one’s goals. In contrast, a servant leader shares power and focuses on helping others achieve their goals.

Reflect for a moment on the person in your life who has been the most influential in shaping you to be who you are–someone who has possibly inspired you, empowered you, and/or led you well? Do you have that person’s face fixed in your mind? Now, what quality (qualities) do you most appreciate about him or her? I’m guessing it isn’t their amazing stash of wealth, their ability to dominate a meeting, or their knack for commanding everyone’s attention at any given moment.

I consulted Webster to see how he defines the word ‘servant’. Take a look at some of the specific words used in the definition (emphasis mine): servant | n. | One who serves, does services, voluntarily or on compulsion; a person employed by another for menial offices, or for labor, and is subject to his command; a person who labors or exerts himself for the benefit of another, his master or employer; a subordinate helper.

Serves…compulsion…menial…subject to command…labors for others’ benefit…subordinate helper….when I think of leading, I have to admit these are not the words that quickly come to mind, and they honestly are not that appealing. Yet a valuable competency of social and emotional intelligence is our ability to have a service orientation. John C. Maxwell, author, speaker, and founder of an international leadership development organization designed to help leaders, says it very poignantly:

 “True leadership must be for the benefit of the followers, not to enrich the leader.”

If that’s accurate, which I believe it is, then we need to figure out what this servant leadership thing really is.

What does it look like to be a servant leader? Leadership can take many shapes and forms, but those who naturally possess this ability to pilot others with a servant’s heart tend to be:

  • Good listeners. They tune into what their followers are saying (and not saying) and take action in response to what they hear.
  • Available. Servant leaders carve out time in their busy schedules to spend with their team members and readily offer their time and expertise.
  • Motivators. They are driven to help others succeed and know how to spur others to do so.
  • Encouragers. Those with a servant heart love to speak highly of others and build them up, both one-on-one and in public.
  • Satisfaction Seekers (for others). These leaders actively search for ways to increase their teams’ satisfaction and engagement levels.
  • Helpers. Servant leaders actually like helping others reach their goals more than they enjoy achieving their own.
  • Blame Holders. They refuse to ‘pass-the-buck’, and will take a hit for their teams if needed.
  • Overachievers. Servant leaders are willing to go above and beyond what is expected for the benefit of others.
  • Forgetful. These leaders make a point to move past “wrongs” once the issue has been dealt with appropriately. They forgive quickly, and help leverage team members’ strengths instead of focus on past weaknesses.
  • Anticipators. Servant leaders think ahead to foresee the needs and desires of those they lead…and act accordingly.

Servant leadership may not be your current style, but if you want to begin to develop it, be encouraged that no matter how deeply ingrained your present behaviors may be, they can be remodeled. Becoming self-aware that there is room to grow is a terrific first step. But moving from a traditional leadership style to servant leadership is easier said than done. Break this valiant mission into small steps with simple, attainable goals. For example, try focusing on just one of the above qualities for the next few weeks. Brainstorm ways you can serve your teams in that way. Write them down. Post them in a place you can see them or put them on a to-do list. Set reminders on your smart phone. Grab an accountability partner to walk alongside you. Each and every day, make an attempt to do just one kind deed for a team member. Maybe it’s just looking up from your computer or phone when someone comes in to talk. Or spending an extra five minutes really listening to someone. Or taking them out to lunch. Or offering your talents to help on a project. Or making them a cup of coffee this morning.  If you’re struggling with ideas or follow through, team up with a coach to help you make the shift.

It may feel very unnatural at first, but like with anything, the more you practice it the more serving others will come natural. And the effort will be worth it. Robert Ingersoll says it best:  “We rise by lifting others.” Transitioning to a servant leader style can and will elevate your impact as a leader. And maybe, just maybe, those you affect will someday say this about you,  “He opened the door for many others and will forever be appreciated for his contribution to the game.”

“Your gifts are not about you.  Leadership is not about you. Your purpose is not about you.  A life of significance is about serving those who need your gifts, your leadership, and your purpose.” – Kevin Hall, author

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