Posts Tagged ‘executive coaching’

Leadership in the Time of a Pandemic

Article submitted by guest author Kay P. Whitmore

Supporting your employees in a time when we are significantly impacted by the COVID-19 outbreak requires different leadership skills.  As a leader, you are in unique position to provide support and offer resources to help manage stress and foster resilience.  You have an important role in providing guidance and direction to support team members and positive outcomes. As our national and organizational response unfolds, your own sense of calm, focus, and self-assurance will play a significant role in easing the stress of your team members.  Your role in helping employees to address their questions and needs and support them in understanding new policies and protocols cannot be underestimated.  In many ways, our managers are a critically important point of contact in these difficult times.  At the same time, it is especially important for managers to take care of themselves and seek support when needed so they are available to their teams and others. 

The workplace is often a place where people turn to others for help when they are dealing with problems. Unfortunately, our current circumstances have impacted so much of what we value at work.  Below are some of the many work-related factors that can add to stress during a pandemic, including:

  • Concern about the risk of being exposed to the virus at work
  • Taking care of personal and family needs while working
  • Managing a different workload
  • Lack of access to the tools and equipment needed to perform one’s job
  • Feeling guilty about not contributing enough to work or not being on the frontline
  • Uncertainty about the future of the workplace and/or employment
  • Learning new communication tools
  • Dealing with technical difficulties
  • Adapting to a different workspace and/or work schedule

Knowing so many factors may impact an employee’s ability to cope with their circumstances, it is important that you recognize what stress looks like.  Some of the signs may include the following, but know that anything that seems out of the ordinary be a sign your employee is experiencing difficulty. 

  • Irritation or anger
  • Feeling uncertain, nervous, or anxious
  • Lacking motivation
  • Feeling tired, overwhelmed, or burned out
  • Feeling sad or depressed
  • Having trouble sleeping
  • Having trouble concentrating
  • Change in appearance
  • Missing work, meetings

Stress reactions can fluctuate quite significantly.  An employee may have good days and days that are more difficult.  It’s helpful for you to share that these reactions are to be expected and that you can work together to move forward.

Experiencing an extended health crisis like the COVID-19 pandemic can have positive as well as negative effects. For instance, it can lead to deeper connections with others. It can inspire greater authenticity, a shift in values, the realizations that one is stronger by enduring through complex, threatening circumstances. You can support employees through this process by demonstrating your interest in what they might be discovering about their changes in life and work.

As a manager in these and other challenging times there are many ways you can support your employees, build resilience and manage job stress.

  • Communicate with your coworkers, supervisors, and employees about job stress
  • Identify things that cause stress and work together to identify solutions
  • Encourage time off including breaks and vacation days
  • Encourage use of an Employee Assistance Program (EAP) if your company has one, and/or other mental health resources
  • Help employees to identify things they do not have control over and ways to manage the circumstances they are in with available resources.  Help employees to avoid spending too much time trying to predict the future and worry about what might happen
  • Promote consistent daily routines when possible — ideally one that is similar to their schedule before the pandemic
  • Keep a regular sleep schedule
  • Take breaks from work to stretch, exercise, or check in with colleagues, coworkers, family, and friends
  • Spend time outdoors, either being physically active or relaxing
  • Set a regular time to end your work for the day, if possible
  • Practice mindfulness.  Use or enroll in Headspace, Calm or other mindfulness programs. 
  • Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting and mentally exhausting
  • Find ways to connect your people to others on your team and in the organization to talk with people they trust about their concerns
  • Encourage volunteering and acts of service.  Helping others improves one’s sense of control, belonging, and self-esteem
  • Remind employees that there are no set rules for working through something like this. Promote patience and an openness to exploring new ways to work and manage daily life.
  • Check in regularly. Increase positive encouragement, reinforcement, and gratitude for employees’ contributions.

An unpopular way to inspire

In a world where everyone appears to be shouting loudly (whether verbally or through the written word in their social media posts) to push others to think differently and act differently, it can seem as if forcing one’s hand is the only way to bring about change.

How did this become the norm, and when did the art of inspirational leadership lose its foothold?

It was the 14th century when the word inspire first came into use, carrying much of the same meaning then which it does today: to influence, move, or guide, not by force, but by a divine power, empowering followers to action. It was a metaphorical use of its Latin root inspirare which means to breathe or blow into to create something new. We figuratively refer to this when we say things like, “that vacation was a much-needed breath of fresh air”, or when a particular confrontation is stifling, “I need to get some air”.

I can’t help but think of a blow-up life raft, which, when uninflated, is rather useless, but when filled with air, is capable of fulfilling its intended purpose of floating upon turbulent waters to carry its passengers where they need to be. Inspirational leadership is like that. It’s the act of breathing life into others so they are then capable of being their best self, not only fulfilling their intended purpose, but motivated to rise above to create and achieve great things.

“If your actions inspire others to dream more, learn more, and do more, you are a leader.”

— John Quincy Adams

Back to the yelling. When you hear inflamed insults, name-calling, and outbursts of verbal venom spewing forth, do you feel inspired to dream more, learn more, and do more? Do you experience inspirare, your heart and soul filled and brimming over with the oxygen-rich motivation to become your best self and accomplish bigger, better things? Or instead, do the angry affronts leave you feeling rather deflated?

Inspirational leadership is the ability to mobilize individuals and groups by articulating a clear, compelling and motivational vision for the future. Those who possess this superpower (I jest, we all are capable of it, with some superpower effort!) are able to bring people together in unified efforts to reach an intelligible, enthralling objective. And one very effective way to do this is to be a servant leader.

Servant leader. It’s a phrase first coined by Robert K. Greenleaf in 1970 in his essay The Servant as Leader. It’s not the most provocative phrase, is it? Where’s the passion, the persuasiveness, the power that we so often associate with leadership? For many, the word servant evokes images of weakness and ineffectiveness. If this is you, I challenge you to allow for a paradigm shift, for this humble, quieter style of leadership may very well be the most powerful breath of fresh air needed to inspire others.

Leaders who practice servant leadership focus on others’ needs and objectives, and seek to understand the why behind those needs and objectives. They are able to see and appreciate others’ perspectives. They actively look for ways to increase others’ satisfaction and make themselves available, with gladness, to offer assistance.

Think of someone you know who truly understands you, who ‘gets’ your hopes and dreams, and actively does as much as they can to help make them happen. They listen to you. They validate your viewpoints. They take time out to be with you, show an interest in your life, and truly care. When asked, they are happy to offer support to help you be successful. They celebrate your achievements and mourn your losses, by your side.

If you are so fortunate to have someone like this in your life, a servant leader, you understand the positive impact of the inspirare they provide. Imagine if all of us had these life-breathers encircling and lifting us up. In his article in the Small Business Chronical, Fraser Sherman outlines how servant leadership, in the workplace, can boost morale. He notes “Employees feel valued and they know you are looking out for them. That inspires them to work with more enthusiasm and [better] serve the customers, which benefits your bottom line.” Servant leaders also encourage a collaborative workplace, and provide a model of authenticity where employees, in turn, feel safe enough to be authentic, deepening levels of trust within the organization.

Palena Neale, Ph.D., writes in her Forbes article, “Why Servant Leadership is More Important Than Ever“, that our current “new normal” with different ways of operating, sickness, layoffs, furloughs, and at-home employees make this novel style of leadership vital. She writes, “Wider societal impacts include adverse effects on the global economy. This calls for a more comprehensive, communal leadership approach: leadership that is focused on serving others.”

In contrast, think of leaders you know who are not on the lookout for the needs of their teams. They focus on their own objectives and often diminish the needs of others. They don’t make time for those ‘beneath’ them, and when they do interact, they are distracted, quick to give quick, “off the shelf” advice or solutions, hurrying the conversation along. They fail to go above and beyond, and team members find themselves saying things like, “I hate to bother you…” or “I’m sorry to take your time but…” at the start of any ask. These individuals tend to speak poorly of others (leaving you to wonder what they say about you when you’re not there), point blame away from themselves, and rarely stand up for the underdog.

Sadly, leaders such as this leave their teams feeling deflated and discouraged.

“I don’t know what your destiny will be, but one thing I know; the only ones among you who will be really happy are those who will have sought and found how to serve.”

— Albert Schweitzer

It’s easy to point the finger at those in leadership. “If only leaders would figure this stuff out!”, we say in exasperation. However, we’re talking about emotional intelligence here — that ability to exhibit self-awareness and self-management, and tune into others’ emotions and manage our relationships with them appropriately. If you’re ever tried to control someone else’s behavior, you probably know how well that turns out. We can only change ourselves. So instead of waiting on those who bear the title, let’s instead take the brave task of looking inward as to how we can improve our own inspirational leadership skills. Here are a few tips to get started:

  • Get to know people. Ask others how they are doing and really stop to listen. Use open-ended questions to understand the why behind their needs, hopes, dreams. One of my favorite coaching questions, after someone has shared, is,”What else?”
  • Keep an eye out for small ways you can be of service to others. Open the door for someone, offer up the best parking space, spend an extra 5 minutes listening. Offer to buy a colleague’s coffee. Give a sincere compliment. These little gives can help build a new habit of service.
  • Schedule time for others. I know you’re busy. We all are. If it helps, set aside a small amount of time each week on your calendar as ‘Others’ time, so doing something for others actually DOES fit into your schedule.
  • Adopt a yes attitude for a while. When others make requests, think how you CAN help them instead of all the reasons you can’t. If it’s a no, it’s a no, but before you commit to the no, consider alternate ways you could turn it into a yes.
  • Keep your promises. Nothing sucks the air out of someone like a broken promise. Be realistic in what you can do and if you do agree to help someone, make that the priority. You will always have ‘better’ things come up…other opportunities and demands which compete for your time and attention. Though those things may be more attractive — stick to your word.
  • Become an over-deliverer. It’s one thing to meet someone’s needs, but going above and beyond can inspire others to new heights. Again, start small. If someone needs five minutes of your time, offer them ten. If they ask to have coffee, take them out to lunch. If they need an hour off work to tend to stressful events at home, if possible, tell them to take the day.
  • Develop the habit of follow-up. We all appreciate it when someone gives us the time of day, but if it’s a one-off incident, the value of that connection begins to fade with time. Follow up with them. Check in with them, and ask about details you discussed last time. If you’re one of those people who says, “I’m not good with names — let alone details!”, write down the things they share with you and review before your next encounter.

Servant leaders have a desire to be the change someone else needs. These days, it’s not the most popular way of leading, and surely won’t get you a lot of attention. And for most of us, it doesn’t come naturally, and it doesn’t come easily. But it is a skill set worth developing. Not only will your efforts breathe life into those around you to be their best, they just may inspire you to discover your own purpose and direction as well.

“Be the change you wish to see in the world.”

— Mahatma Gandhi

Learn to coach emotional intelligence!

DATE: Thursdays, September 13 – November 1, 2018

TIME: 3-4:30 PM (ET)

LOCATION: Online

Event Details

Learn to coach social and emotional intelligence and become certified to administer the Social + Emotional Intelligence Profile (SEIP)®.

By completing the Coach Certification Course, you will earn 12 recertification credits from the ICF, HRCI, or SHRM. This course is conveniently delivered online by webinar, so there’s no need for expensive travel or time out of the office. Classes meet once a week for eight weeks. Each class is an action-packed 90 minutes, highly interactive, with a variety of case studies discussed. Class participants report they learn a great deal from their colleagues in the classes, as well as from their expert instructor.

Our full 8 week class is priced at $1,799 and includes:

  • Our course workbook (”toolkit”) with 200+ pages of worksheets, exercises and other tools you can use to bring social and emotional intelligence training and coaching into your practice
  • Customizable PowerPoint presentation
  • Certification to administer both the self and 360-versions of The Social + Emotional Intelligence Profile-Self (SEIP)®, the most comprehensive, statistically-reliable, scientifically-validated instrument on the market today. This includes the Work, Adult and Youth Editions.
  • 12 recertification credits (ICF, HRCI, or SHRM)
  • 10 free Self-SEIP® credits

Classes are kept small and availability is limited, so register today!

Attendees are expected to attend all 8 sessions, but we record the sessions in case you need to miss a class or two.

 

#emotionalintelligence #socialintelligence #EQ #coachcertification

Free webinar: How to coach emotional intelligence

Free Webinar Thursday, September 6
Time: 4-5 pm Mountain Time (USA), 6-7 pm Eastern time (USA)
CLICK HERE TO REGISTER
This FREE online class (delivered via webinar) is designed to give you an overview of social and emotional intelligence, its history, and its impact on individual lives, relationships, and employee engagement. We’ll show you how coaches are expanding their practice and helping their clients build stronger companies with social and emotional intelligence and how HR reps are bringing social and emotional intelligence into the workplace. It’s a preview look at what you will learn in our online Coach Certification Courses.

The first 20 people who register and attend this online class will receive a FREE Social + Emotional Intelligence Profile®, to begin your own journey down the path of social and emotional intelligence.

– Grow your business; attract more clients
– Stake out a new niche
– Expand your coaching expertise skills and knowledge

“Leaders with higher social & emotional intelligence produce more powerful business results and greater profitability.” –Steven Stein in Emotional Intelligence of Leaders: A Profile of Top Executives, Leadership & Organization Development Journal, 2009

As a coach, leader, or HR rep, you can positively change a person or an organization’s culture by improving their social and emotional intelligence. And the beautiful thing is that social and emotional intelligence can be learned! Through the Institute for Social + Emotional Intelligence (ISEI)®, you will learn how to use and effectively administer the Social + Emotional Intelligence Profile (SEIP)® to help clients:

– Become more aware of their impact on the people around them
– Learn to manage their emotions — anger and frustration — more productively
– Manage conflict more effectively
– Develop people skills (including communication and interpersonal skills)
– Learn techniques to build trust in the organization and its leadership

Upcoming EQ Coach Certification

Register today to secure a seat in our upcoming Coach Certification Course and become a certified Social + Emotional Intelligence Coach! Upon completion of this online course, you’ll receive 12 recertification credits from the ICF, HRCI, or SHRM, and be certified to administer the Social + Emotional Intelligence Profile®, one of the most statistically-reliable and scientifically-validated S+EI assessments on the market today!

Click here to learn more or register:  https://isei.worldsecuresystems.com/BookingRetrieve.aspx?ID=75666&_ga=2.202564948.432306638.1528727301-1952273065.1507918976

#coaching #emotionalintelligence #socialintelligence #coachcertification

What’s the hype about EQ?

Check out our interview published this week with Russell Cullingworth, Founder of ProDio Audio Learning Inc. and People Development Specialist: “What’s the hype about EQ?”

CLICK HERE: http://prodiolearning.com/course-details.php?course_id=MTI=

#emotionalintelligence #socialintelligence #coachcertification #EQ

That thing called integrity

Article contributed by Amy Sargent

Integrity is an essential aspect of emotional intelligence. Yet, “studies have found that we are quite willing to cheat for monetary gain when we can get away with it. We also tend to lie to about 30 percent of the people we see in a given day.”

Do you maintain high standards of honesty and ethics? Are there times when you choose not to and are you aware of those triggers that ‘allow’ you to choose a ‘lower road’?

Read more in this terrific article by Christian B. Miller: https://greatergood.berkeley.edu/article/item/how_can_we_become_better_humans?utm_source=Greater+Good+Science+Center&utm_campaign=d4dd3fb1e5-EMAIL_CAMPAIGN_GG_Newsletter_May+23+2018&utm_medium=email&utm_term=0_5ae73e326e-d4dd3fb1e5-70747947

 

Become a certified EQ coach

Add this unique niche to your coaching expertise!

Join us in our condensed course and receive certification in two weeks, finishing up before the hectic holiday season begins! Take the Social + Emotional Intelligence Certification program we offer for coaches and HR professionals and earn 12 CCEUs, 12 HRCI recertification credits, or 12 PDCs from SHRM. This course is conveniently delivered online by webinar, so there’s no need for expensive travel or time out of the office. Classes meet three times a week for two weeks. Each 2-hour class is action-packed, highly interactive, with a variety of case studies discussed. Class participants report they learn a great deal from their colleagues in the classes, as well as from their expert instructor.Our full 2-week, 12 hour course is priced at $1,799 and includes:

  • Our course workbook (”toolkit”) with 200+ pages of worksheets, exercises and other tools you can use to bring social and emotional intelligence training and coaching into your practice
  • Customizable PowerPoint presentation
  • Certification to administer both the self and 360-versions of The Social + Emotional Intelligence Profile-Self (SEIP)®, the most comprehensive, statistically-reliable, scientifically-validated instrument on the market today. This includes the Work, Adult and Youth Editions. Read More
  • 12 recertification credits from the ICF, HRCI, or SHRM
  • 10 free Self-SEIP® credits (a $750 value!)

Classes are kept small and availability is limited, so register today!

This class meets 6 times and the sessions will be recorded in case you need to miss a class.

 

Coaching Toward Freedom

cage

Article contributed by Amy Sargent

 

Hurdles. Obstacles. Hang-ups. Shadows.

Many of us are aware of the things that slow us down in life, that keep us caged up. Some we can put a name to and others remain obscure. But whether they take the form of an event from the past, or a discouraging thought, a looming dread, or a fear of the unknown, or — fill in the blank — we all have issues, like bars on a prison cell, that prevent us from living the life we dream of. Oh, the joy if we could be set free from these chains that seem to continually prevent us from moving ahead!

What is freedom anyway?  Merriman Webster defines it like this:

  1. The absence of necessity, coercion, or constraint in choice or action
  2. The quality or state of being exempt or released from an oppressive burden
  3. Boldness of conception or execution

(http://www.merriam-webster.com/dictionary/freedom)

Is there anything in life you do out of necessity, or because you feel like you have no choice?  Are you currently experiencing any heavy burdens you’d like to be released from? Do you wish you had a little more boldness in creating a new idea or carrying one out?  Dr. Gary Wood, psychologist, life coach and author, says this:

“Coaching should be all about helping people to live a life of freedom.”

Working with a social and emotional intelligence coach can help you begin to take steps toward a freedom you’ve not yet experienced. Or better yet, becoming a social and emotional intelligence coach can enable you to help others do just that! Imagine learning how to help others become more self-aware, then showing them how to manage their behavior based upon that newfound self-awareness, empowering them to be free to make the behavior changes they’ve been longing for. Imagine setting others free from relationship woes by teaching them to learn how to tune into the emotions of those around them, and understand how navigate and manage those relationships toward health.

Consider becoming a social and emotional intelligence coach to lead others toward the freedom of living out who they truly are to the best of their abilities.

Become a certified social + emotional intelligence coach!

coach2

We still have seats available in our online class starting August 11th! Learn to coach social and emotional intelligence and become certified to administer the Social + Emotional Intelligence Profile (SEIP)® on Thursdays, Aug 11 – Sept 29, 6-7:30pm ET. You’ll earn 12 recertification credits from the ICF, HRCI, or SHRM.

CLICK HERE TO REGISTER for this online course: https://isei.worldsecuresystems.com/BookingRetrieve.aspx?ID=54430

Upcoming Classes