Posts Tagged ‘Key Competencies’

Having It All vs. Having Enough

Article Contributed by Guest Author Hope Eaton

For years Kyle was dedicated to a career he loved, and was almost happy with his work/life imbalance.  That is, until he had a family.  Once this happened, it was no longer okay to work 16 hour days.  There were other things that were important to Kyle, and he wanted to do everything as perfectly as he did his job.  He wanted it all, and why not, everyone else seemed to be doing it.

And yet, Kyle began to experience a great deal of frustration because he wanted to spend more time with his wife, his kids and his friends.  He wanted to keep up his exercise program, and he also wanted to keep doing the work he loved.

However, when he was at work, he did not feel fully engaged because he was thinking about the T-ball game his son was playing that he was missing; and when he was with his family, he was stressed and frustrated about the presentation he was not getting done.   When he was out with friends, he did not fully enjoy their company because he was thinking about the laps he should be swimming.

Kyle finally got to the point where he was not fully enjoying anything.   Everything he read about work-life balance, about being more productive and how to squeeze more in his days was not helping him, and his stress levels rose.

This is when he reached out for coaching.  We worked together to design his life through the lens of the emotional intelligence competency of realistic optimism rather than the “I can have it all” perfectionism he had been pursuing.  Starting with this optimal life exercise from Tal Ben-Shahar, PhD, Kyle:

1. Identified the most important domains in his life.  For him these were:

  • Professional / career
  • Parenting / family
  • Romantic / spouse
  • Personal health / exercise
  • Economic / financial security

2. Created a two-column chart of what each of these domains would look like in a “perfect” world and what they would look like if they were “good enough.”

Domain Perfect Good Enough
Professional 8 hours of solid work per day 3 hours of “real” work per day with no interruptions
Parenting Spend all weekend with the kids as well as all mornings and evenings Have dinner and/or breakfast with his family 4 times/week
Romantic A date night 3 times per week A date night 1 night every two weeks
Personal Health 2 hours of exercise per day and 30 minutes of meditation 2 times per day 1 hour of exercise a day  (with weekends off) and two 10-minute meditations daily
Economic Tuition pre-paid for all 3 children by the time they are 3, $500,000 in savings by 40. Open a 529 and put away what they can and contribute to 401K up to employer match

Kyle identified the best possible scenarios for each domain given the realities of his life.  He accepted that he, like most of us, cannot have it all and that life is not “perfect.”  As a result, he is now fully engaged in each major domain of his life, and he is happier and less stressed.  Life is good !

How have you helped your clients work realistic optimism into their lives?

What is the Impact of Social & Emotional Intelligence on a Business’s Financial Status?

Article Contributed by Guest Author Pam Watson Korbel

Larry Linschneider, CEO & Owner of Linschneider Construction Co. (LCC), has watched his highway construction business slowly decline since 2008 when the recession hit the United States.

During the last 18 months, new projects are starting at a rate of 1 per month versus an average of 2 per month previously.  Consequently, sales revenues are 60% of the norm and profit has slid 5 percentage points to 3% for the past year.

More importantly, work is not fun for Linschneider anymore.  His employees act like children so he stopped having staff meetings.  The managers who report directly to him lack motivation so he quit managing them.  The ‘yard’ where equipment and supplies are stored is messy and two safety incidents occurred there in the past three months.  Plus, at a time when it would make sense for Linschneider to be re-kindling relationships to take advantage of potential construction opportunities, he chooses to withdraw even more spending most of his time in his office on his computer.  And two ‘A Player’ executives with LCC are now shopping for jobs with the competition.

While the names, company and statistics have been changed in this scenario, it is all too common.  Unfortunately, Larry Linschneider and many of his executive peers have not read any of the current literature about the impact of emotional intelligence on a business firm’s financial status.  If Larry and other executives had this information, they would have learned:

  • Lack of personal awareness among leaders is the number one cause of declining and failing businesses.  Larry has given up all his personal power to the karma called the economy.
  • Employees take their cues from their leaders on how to act and as a consequence change their behavior to mirror the boss.  Larry’s job isn’t fun anymore because attitudes are contagious.
  • Research by Six Seconds shows that 76% of business issues are people and relationship related versus 24% technical and financial.  Yet, executives like Larry spend hours tweaking cash flow reports to improve profitability.
  • Sales in companies that put a high value on people and relationships internally and externally can be as high as 37% more.  Small and mid-sized companies that focus on high customer service still find opportunities during economic downturns.
  • Profit in these same companies runs 27% higher, largely due to a company’s ability to take work away from competitors who do not value service and loyalty.
  • Employees with high achievement motivation, empathy and self confidence are more productive than those with just high intelligence.
  • The Gallup Organization’s research shows that 75% of workers are disengaged in their jobs resulting from the lack of useful feedback, poor assignment of tasks, not seeing the value of their work and working in a negative work environment.  Retention of ‘A Players’ is critical during a recession because forward-thinking companies consider this a good time to steal them away.

The research on emotional intelligence and its impact on business is convincing: hard results can be derived with soft skills.  Do you get it?

“Happy” Your Way To A More Innovative And Creative Mindset

Article Contributed by Guest Author Hope Eaton

Recently I have been coaching a client, Kellie, who did not find meaning or engagement in her work yet could not see a way to change her situation.  From the outside, she looked successful as she managed to juggle the demands of her career and raising her 3 children with her partner, but she had the self-awareness to know that this was just the external perception.  Kellie was increasingly frustrated that she could not see any new solutions or get a fresh perspective on how to make changes that would allow her to realize her goal of better integrating her work and her personal life.

Because Kellie, like many of us, spent much of her day looking for problems and how to solve them, Kellie’s brain was literally wired to look for the negative.  As research in positive psychology illustrates, this focus on problems and the negative undercut her creativity, increased her stress levels, and lowered her motivation and ability to accomplish her goal.

To spark her innovation and creativity competencies so that she could come up with some fresh ideas to accomplish her goal, we utilized the following three techniques from positive psychology.

  1. Develop a positive habit:  Kelly took 5 minutes at the end of the day to make a list of what was positive in her work and personal live.  She alternated between reviewing each days events to identify an event or two that was positive in her day and making the exercise more general. This trained her brain to notice and focus on possibilities for growth and seize on opportunities to act on them.
  2. Develop a gratitude habit:  She also took 5 minutes at the beginning of each day to write down 3 things for which she was grateful.  Research shows that consistently grateful people are more creative, energetic, emotionally intelligent and less likely to be depressed, anxious or lonely.
  3. Identify your strengths and use them every day (a great free tool for this is the VIA Survey of Character Strengths which can be found on the Authentic Happiness website after you register).  Kellie was not completely surprised by the strengths that she identified; however, she was not using her top 5 very frequently.  Knowing your personal character strengths – what is best about you as a human being – is powerful knowledge that can be used to reach your full potential with your work, your family and your relationships.

By using these techniques, Kellie was able to take a look at her strengths and saw that there was a major disconnect between her strengths the work that she was doing.  After adopting the positive habit and gratitude habit, and armed with knowledge of her strengths, Kellie approached her employer to change the scope and terms of her employment to ensure that she was able to exercise her top strengths each day and modify her schedule so that she could spend more time with her family, one of her core values.   As a result, Kellie is much more happy and is using her enhanced creativity and innovation competency to identify new market opportunities and products at work and to engage with her family in new ways at home.

How is S+EI being used in European Institutions?

From ISEI: Please meet Macarena Ybarra Coello de Portugal. She is one of our certified coaches and currently doing social + emotional intelligence work with in the European Union, with the EU Parliament, Commission and Council.

From Macarena: I am Spanish and I arrived in Brussels in 1990 to do a specialization in European Law. I worked in the European Parliament as well as in the Department of European Affairs of a Chamber of Lawyers. Two years later, I created my own company, European Development Projects (EDP), a company which trains clients in the development of international proposals and implementing European projects.

More recently, my career has brought me into the world of coaching. I have received my coaching training from Spanish, French and English coaching schools, and received my Professional Certified Coach (PCC) designation from the International Coach Federation (ICF). I am also certified as a Master in Neuro-linguistic programming (NLP), and most recently I have become certified as an ISEI™ Social and Emotional Intelligence Coach.

I am also accredited as a Coach by the European Commission and therefore on the list of Official Coaches of the European Institutions. Only the 26 coaches on this list are authorized to work with European Institutions.

Working with European Institutions (Council, Parliament and European Commission) is an exciting challenge because of the incredible diversity of cultures, languages, nationalities and religions represented in the EU. For example, when I am doing Group Coaching, there can be 11 people and 9 different nationalities, all with different cultures and communications methods that must be expressed, heard, understood and communicated to all in the two primary languages (French and English). And sometimes these two primary languages are not even used by anyone in the group!

Since I’ve become certified as a Social and Emotional Intelligence (S+EI) Coach by the Institute for Social + Emotional Intelligence™, I am using all the S+EI tools, especially to bring very high-level and very diverse individuals together and create opportunities for teamwork, collaboration and progress. Sometimes the tone, the conversations, indeed the ambiance of the meetings can be difficult and awkward, and in my experience, the language of emotions, being very human and common to all, create a universal language of common understanding and help us move toward common ground. Different cultures communicate differently, and this can serve as the basis of a lot of conflict, and yet I am extraordinarily grateful for the Social + Emotional Intelligence certification which has given me the opportunity to offer customized learning opportunities, unique interventions, and specific workshops in a variety of topics relevant to our work in the EU, including for example, ‘Conflict Management’ and ‘Intentionality’ and ‘Building Bonds’ and many others based on the S+EI competencies. Thank you for hearing my story.

Macarena Ybarra Coello de Portugal
Professional Certified Coach (PCC)
Master Practitioner PNL
Social + Emotional Intelligence Certified Coach
European Development Projects – EDP Coaching Director
Brussels / Belgium

How Does Intentionality Create Quality of Life?

The quality of our lives begins with our intentions. Our intentions form our thoughts, our thoughts shape our actions, and our actions create our lives. When we move into and live with deliberate intention, we create conscious living.

Intentionality is one of the most powerful of the 26 emotional intelligence competencies. As coaches, we support our clients daily in improving the quality of their lives, and it all begins with setting powerful, compelling, energizing intentions.

Quick story: Carol is a renowned artist living in the mountains of Colorado, and her studio is a charming old cabin which sits behind her home, nestled in the woods. It’s heated with a wood stove.

When she first started using her studio cabin, Carol found the wood stove unable to keep the temperature to a comfortable level. She liked having the wood-stove and the ambiance it created in her studio, and they certainly had plenty of wood on their mountain property, so she began researching more efficient wood stoves and found the perfect one. The price tag, however, was a hefty $1,500.

Carol set her intention to find that wood stove for half that price. She posted a picture of the wood stove in her workspace and began checking online auction and advertising sites regularly. She also put her intention out in conversations with neighbors, community members, builders and remodelers. She even checked the want ads in the local paper.

Within three months, Carol found the exact model of wood stove she wanted, still new, in the box, for $750. A couple had purchased it for their basement, but then decided to move. They had never installed it, and wanted to re-coup some of their expense, and Carol was willing to pay $750.

Carol’s studio is now toasty warm and comfortable even on the snowiest Colorado days.

This is a very simple example of the power of intention, of course, and yet it illustrates how intentions can pull us forward, improving the quality of our lives.

Living intentionally means:

  • creating a vision for our lives,
  • acting deliberately, in alignment with our stated goals, values and priorities,
  • taking the time to focus, recharge, breathe, meditate, and feel gratitude,
  • pausing to experience life and all its joys, love and wonders.

Without clear intention, our energy is scattered and our actions are less powerful.

Learn more about the 26 competencies at

The Nine Essentials of Career Success – Mindset

Article contributed by Virg Setzer, MSOP

In my last discussion regarding the Nine Essentials of Career Success I discussed the critical nature of  “ownership” and the importance of “intentionality” in regard to career success.  Today my focus is on another of the Nine Essentials, “Mindset”.

What is Mindset? 

You answer may range from:  “A person’s opinion”, “How someone views things”, “Your Attitude”, “How a person is wired”, or “Your beliefs”.  The dictionary defines Mindset as:  “The established set of attitudes held by someone”.

Regardless of how you define it, the view you have or adopt for yourself over time has a significant impact on your life – your job – your career.  Your  “mindset” or “attitude” impacts how your think and everything you do.  You develop a mindset – a philosophy of life.   It is present in your self-talk and it guides your thinking as you approach any situation – it impacts your decisions.

Although mindset is not so simple to describe, I do think people generally have tendencies in one of two primary mindset categories:  The Limiting or Fixed Mindset or The Possibilities or Learning Mindset.

  • The Limiting or Fixed Mindset   consists of thinking and attitudes that include:
    • A “Why I can’t” approach
    • Avoiding Challenges
    • Blaming others or events
    • An “I deserve it” or entitlement view
    • Being Defensive
    • Ignoring or avoiding feedback
    • Having “the answers”
    • Proving your are right
    • Being threatened by the success of others
    • Limited learning from experience and mistakes
  • The Possibilities or Learning Mindset on the other hand is very much the opposite of these elements:
    • A “how I can” approach
    • Proactively seeking and finding new opportunities
    • A challenging and “stretch my capabilities” view
    • An “I earn my opportunities” mentality
    • Taking risks
    • Seeking out critical feedback
    • Learning from setbacks and from the success of others

So What Does Your Mindset Have To Do With Career Success? 

The answer:  “everything”.  Yes, taking ownership and being intentional is important, but your mindset – how you view yourself and your future is vital.  Mindset is really the foundation for your career success.  Your mindset – how you view yourself and the world will guide you over time in every decision your make about your career.  Your mindset also greatly affects how you are showing up to others – your attitude – how others perceive you.

The good news, I believe is that Mindset can be changed.   As we look at mindset a little deeper we find that there are several social and emotional intelligence competencies that have a profound impact on our mindset and in turn on our career results.  Although we could probably make a case that all 26 social and emotional intelligence competencies affect our mindset in someway, I believe there are a few that are particularly important and powerful – the following nine greatly impact your mindset:

  • Self-Awareness – Recognizing one’s emotions and their effects
  • Accurate Self-Assessment – Knowing one’s strengths and limits
  • Personal Power – A strong sense of one’s self-worth, capabilities and self confidence
  • Bias for Action – Readiness to act on opportunities
  • Achievement Drive – Striving to meet a standard of excellence
  • Realistic Optimism – Expecting success; seeing setbacks as manageable; persisting in achieving goals despite obstacles
  • Resilience – Perseverance and diligence in the face of setbacks
  • Personal Agility – Readily, willingly, rapidly and effectively anticipating and adapting to change
  • Intentionality – Thinking and acting “on purpose” and deliberately

Build Your Foundation – Then Build Your Career

I encourage you to consider my comments regarding “mindset”.  Ask yourself the question:  What really is my Mindset? Do I have a “Fixed or Possibilities” Mindset?  Work to gain an understanding and appreciation of the nine social and emotional intelligence competencies I have outlined above.  Make a commitment to increase your level of competence in these nine.

Over the next several blog postings I will address the other seven essentials for career success and although each of them are very important, developing and building your Mindset is your “foundation for success.”

In my next blog I will address the career essential:  Expertise.

I look forward to your comments.

The Social + Emotional Intelligence Skill of Intentionality

Woman Excited

Life is a miracle.  It’s truly a marvel we are all here.

Throughout most of human history, life was dangerous and often downright deadly (still is in many places).

Over hundreds and thousands of years, our ancestors lived when others perished from war, famine, disease or accidents.

Amazingly, if you are reading this, none of our mothers, or their mothers, down through the centuries, died in childbirth.  None of our ancestors succumbed to the plague, wild animal attacks, raids from opposing armies, being lost at sea or myriad other tragedies that could have truncated our family tree.

Here we are.  Truly a wonder.   So the question becomes, what are your intentions for this miracle that is your life? 

As we enter a new year, this is a great time to ponder the question, and several others:

  • Are you being intentional in how you design your life?  Or are you living according to how someone else thinks you should be living?
  • Reactive or proactive?  Do you find yourself in the position where you are having to react to the events, demands and deadlines that life throws your way?  Or are you able to be proactive and strategic in pursuing what YOU think is important?
  • Are you living your life being tossed about by the winds of chance or are you setting your own intentional course?

This blog post contains a great little exercise I sometimes give my clients as a reflection and planning piece at the end of the year.

This is not about new year’s resolutions, which we all know from the research (and experience) don’t really work.

It’s about the social + emotional intelligence skill of being intentional.

I hope you have the opportunity to take a little time over these last days of 2011 to do this exercise.  It involves 12 questions, and it’s best to journal your responses and then look back over your answers weekly (or at least monthly) and ensure you are moving forward on an intentional life course.

The Questions (you may wish to journal your responses)

  1. As you reflect on this past year, what were your accomplishments, successes, breakthroughs, and/or achievements?  Please don’t skimp on these.  Make the list as long as necessary.  The little stuff counts.  NO modesty allowed.  It’s important to acknowledge and validate ALL your accomplishments.  Look through your organizer, your journal (if you keep one), memos, notes, letters, notes from our coaching calls, whatever might help to remind you.
  1. Looking back over the year, what were your disappointments or the things you had hoped to accomplish but didn’t get to?  Please make a list.  It’s important to acknowledge these issues as well, as this is an ideal time to either let them go, carry them forward to continue addressing them (perhaps in new ways or with renewed vigor), or make a new promise.  Also note what (if anything) blocked or held you back from your goals/objectives, or contributed to your disappointments.
  1. What have you learned about yourself and your life?  What insights have you gained?  Insights can shift us to a new, more alive place, helping us be more intentional and authentic in living our lives.  What insights have you gained?
  1. What are you grateful for?  This list might include some of the above and anything else you truly appreciate about yourself and your life.  A sage once said there is a basic principle in life:  whatever you appreciate and give thanks for will increase in your life.
  1. How about a celebration in honor of your accomplishments this year?  What would be a fun, special thing to do for yourself?
  1. What is your theme or vision for the New Year?  This is not about resolutions or specific goals with “do by” dates.  This is your vision or dream for the upcoming year.  What do you feel energy and excitement for?  What engages your imagination and feels compelling?  What do you really want out of life this year?  One of my clients chose as her theme, “adventure.”  Another chose, “to live life with greater ease.”  What’s the right theme for you?
  1. As you look ahead to the new year, what are your three or four most significant goals?  You can have more if you wish.  Some people like to think in terms of setting goals in the following major areas of life (use one piece of paper for each category):
    • Career and professional development (workshops, classes, books to read and expand your thinking?  Are you thinking of a promotion or new position?  Perhaps a new career?  Or even starting your own business?  Maybe even retiring?  What legacy do you want to leave?  What would you like from your career and professional development in the coming year?)
    • Finances (what are your financial goals, like a certain amount of additional savings by the end of the year, learning new ways of investing, and other short-term and long-term financial goals?)
    • Spouse, significant other or soul mate (what relationship is most important to you?  How can you keep the love and romance alive in your life?)
    • Personal and spiritual development (how do you engage in renewal?  What are your interests, activities or hobbies beyond work that keep you alive and interesting?)
    • Health and wellness (what are your plans for fitness, the right eating plan, and other healthy habits you wish to develop to keep yourself feeling strong, healthy, and “good in your skin”?)
    • Fun and recreation (what fabulous adventures would you like to go on this year?  What fun, memorable and mind-expanding trips?  What else can you do to enjoy life, re-new and “re-create”?)
    • Family and friends (they say “life is a journey” – who do you want along with you?  Interestingly, we get to choose to a greater extent than we may realize.  Who do you most want to spend time with?  How can you nurture the most important relationships?  And there are probably individuals whose paths you’ve crossed whom you’d like to get to know better or get closer to.  Identify them, and make a plan . . .  )
  1. What are the top two or three things about your job or career that you most want to be different in 2012?  What, specifically, will you do to make the change?  What will “better” look like?  What resources do you need?  Who can help you get there?
  1. What two or three changes do you most want to see in your personal life?  What will you do first to bring about these changes?  And then?  And then?  How will you know when you’ve achieved it?  How will your life be better or more fulfilled?  Envision it.  Write it down in rich and vivid detail.
  1. What are you tolerating?   Make a list – even little things like a broken windshield or a missing jacket button sap a little energy each time we notice them, and cumulatively, they add up to feelings of frustration, diminishing (to some extent) our enjoyment of life.  Make a list of what you are tolerating (some people have 40-50 things on their lists – an annoying spot on the carpet, a disorganized closet or car, a cluttered office or desk), and systematically, one-by-one, start whittling your tolerations list.  You’ll be amazed how good you feel, and how much more energy you’ll have, when your tolerations list is whittled down to zero.
  1. What do you need to tell yourself every day?  We all have a saboteur or two – those little voices in our heads that tell us we can’t do it, or we’re not good enough.  We ARE good enough.  What mantra or self-affirming statements can you instill in your daily internal dialogue to replace the negative?
  1. What actions will you take to reach your goals and objectives in 2012?  What problems do you need to resolve?  What do you need to let go of?  And what actions will you take?

This exercise is designed to help you design and create your own life experience, take charge, gain clarity about what’s important and what you want, and get into action.  In social +emotional intelligence terms, it’s about the self-management competency of being intentional.

Remember, life rewards action.  Do some careful reflection and thinking, make sound decisions and then go for it.  Someone once said, “an ounce of action is worth more than a ton of thinking.”  Name it, then claim it and do it with every fiber of your being.

Life is a miracle.   What are your intentions for this miracle that is your life? 

I hope you can use this information to be more intentional in designing your life in 2012.

Talk to us:  We’d love to hear your thoughts.   Do you have techniques you use for being more intentional about designing your ideal life?   How do you go about it and what difference has it made for you in your life?   What might you take away from this post ?

Please feel free to forward this blog on to anyone in your network whom you know might be interested in this topic.  We hope you find it useful and we love to engage in dialogue about how you’ve used the information to make things better and more “right” in the world.

Personal Agility and Surviving the Holidays with Family

Article contributed by Terry Hildebrandt, PCC

I have found in my own experience that the holidays can wreak havoc with my schedule, my budget, and with my emotions. Our daily routines of work and school completely change. While the holidays can be a time for connecting with loved ones and taking a break from work for reflection, they can also be the busiest and most stressful time of the year due to purchasing presents, travel plans, cooking elaborate meals, and juggling the expectations of all those involved. Personal agility is a key competency of social and emotional intelligence that we can practice to help us cope with the added stress of the holidays.

The Institute for Social + Emotional Intelligence (ISEI)™ defines personal agility as: “the ability to anticipate and respond rapidly to changing conditions; acknowledging we live in an era of global permanent change; agility means taking a proactive approach to change, anticipating challenges and opportunities, a willingness to rethink past assumptions, and readily, willingly, rapidly and effectively adapting to change.”

Let’s explore how skillfully using personal agility can help us survive the holidays with family

  1. Anticipate and respond rapidly to changing conditions – We all know how fast things can change during the holidays. Traveling can especially be challenging due to unpredictable weather, fight cancellations, and hazardous road conditions. You also may find yourself unable to find that popular new toy that your niece just had to have for Christmas. Maybe the year-end bonus that you expected was not as large as you hoped for due to lower sales at your company. While we cannot always predict these challenges, we can do our best to have contingency plans that will enable us to respond in case things don’t work out as planned.
  2. Take a proactive approach to change, anticipating challenges and opportunities – Rather than being a victim of change, we can take control by proactively reflecting on what might go wrong ahead of time. While I am naturally an optimist, I also have in mind a backup plan in case my plans don’t work out. This could include buying travel insurance to deal with lost luggage or airport delays. I also try to have a list of several gifts that my nieces and nephews might like, in case I can’t find that “perfect gift” that I had in mind. I always build in extra time in my schedule, knowing that lines will likely be longer everywhere I go during the holidays.
  3. Rethink past assumptions – We all carry certain expectations for how the holidays “should be” based on years of assumptions. Perhaps this year you could rethink what it means to have a successful holiday with family and friends. For example, this year, I am going to have a Skype party using the group video call feature to connect with old high school friends, since none of us are traveling to Texas to be with our families of origin this year.
  4. Readily, willingly, rapidly and effectively adapt to change – Let’s face it, our plans will not always work out, no matter how prepared with think we are. Being willing to go with the flow, as opposed to digging in our heels and complaining, creates a better experience for all involved. Adapting quickly enables us let go of expectations and enjoy what is happening right now.

Being forced to deal with unexpected changes can give us a new perspective on what the holidays are really about. We have the opportunity to reflect on the deeper purpose of why we celebrate with family and friends in the first place. This deeper meaning can help us maintain a willingness to adapt readily, rapidly, and effectively to whatever comes our way.

The Importance of EQ (Emotional Quotient) over IQ

Article contributed by Christene Cronin, CC

The article below by Jessica Stillman says it all. It is more pleasant to work with someone who is approachable, respectful of others and a team player than someone who is not. If you had your choice between the two to work with, who would you pick?

We spend a large amount of our time in the business world trying to earn a living so that we can put food in our mouths and a roof over our head and as well, for some just the enjoyment and self- satisfaction gained by doing something you love or are good at. So why should we have to accept a position where we have to work with people who are not respectful of others. Why is it that people think it is ok to bully or abuse others to meet their needs? Are they even aware of their own behavior?

Emotional Intelligence (EI) teaches us about awareness and management of ourselves and others. And the benefits gained by this affect everyone involved; employees, employers, customers, vendors and the company. Within EI’s 26 competencies there are topics that range from behavioral Self Control, Integrity, interpersonal effectiveness to communication, conflict management, leadership and teamwork. These are all valuable skills which create an effective and productive environment to work in as well as increased profits for the company we work for. Sounds like a “win win” situation to me don’t you think?

And it looks like the time has come where we are taking a stand in the work place and saying “let’s do better”!

Keeping Calm Under Pressure Is More Valued Than High IQ In Today’s Job Market via War Room by Jessica Stillman on 8/22/11

It’s a complicated world for business out there with technology changing at a breakneck pace, markets roiling and politics anything but predictable. In such a difficult environment, you might think that brains would beat all other considerations when it comes to appealing to employers. But a new survey suggests that’s just not the case.

To find out what qualities and skills employers are emphasizing in the current crazy job market, CareerBuilder polled 2,662 private sector U.S. hiring managers about their priorities. Rather than finding high demand for big brains, the survey uncovered surprisingly strong evidence that at the moment EQ trumps IQ for job seekers. The statistics clearly show emotional intelligence (EI) is highly valued:

• 34 percent of hiring managers are placing greater emphasis on emotional intelligence when hiring and promoting employees post-recession

• 71 percent value emotional intelligence in an employee more than IQ

• 59 percent of employers would not hire someone who has a high IQ but low EI

• For workers being considered for a promotion, the high EI candidate will beat out the high IQ candidate i75 percent of the time

So what exactly why did the hiring managers feel emotional intelligence is so important? Those with high EI excelled at staying calm under pressure, resolving conflict effectively, behaving with empathy and leading by example, according to respondents.

CareerBuilder suggests a couple of possible explanations for the findings. First, volatility and economic gloom are putting pressure on businesses and threatening jobs, leading to stressful times at many offices. With anxiety on the increase, the ability to handle the pressure and maintain a mature and sensible working environment is more valuable than ever.

Also, CareerBuilder notes, with unemployment so high, employers can afford to be choosy, demanding not only brute brain power but also the ability to work productively and pleasantly with others. “The competitive job market allows employers to look more closely at the intangible qualities that pay dividends down the road — like skilled communicators and perceptive team players,” commented Rosemary Haefner, vice president of human resources at CareerBuilder.

This post originally appeared at BNET.

Keeping Calm Under Pressure Is More Valued Than High IQ In Today’s Job Market

Emotional intelligence is more important than big brains.

Avoiding Career Derailment with Improved Social & Emotional Intelligence

A recent Right Management survey about leaders and the competencies that most impact their success reveals the importance of developing social + emotional intelligence for individuals throughout the organization, and especially at the top.

The survey results indicate that the number one factor contributing to the failure of senior leaders is the inability to build relationships and a team environment. In fact, 40.2% of leadership turnover was attributed to this one derailer.

This is significant.

It is also preventable.

Increasing an individual’s social + emotional intelligence in the competency areas of building bonds, building trust, and teamwork/collaboration goes a long way to ensuring the organization’s investment in talent pays real, measurable dividends by averting unnecessary leadership turnover and growing employee engagement and commitment.

HR professionals who add social + emotional intelligence training as a key component of their leadership on-boarding and continuing development program create a competitive advantage for their organization and contribute to business transformation in their industry.

Need some proof? Sanofi-Aventis Pharmaceutical Company increased the organization’s emotional intelligence by 18% and saw a 600% ROI (Cherniss, 2003). PepsiCo began initiating emotional intelligence training in the 1990s and has seen over a 1000% ROI, decreasing executive turnover by 87% (McClelland, 1998). And Andrea Jung, Chair & CEO of Avon says, “Emotional Intelligence is in our DNA here at Avon because relationships are critical at every stage of our business.”

Each of these organizations saw the value of developing social + emotional intelligence competencies in their leaders and made the commitment to transform their organizations and produce unprecedented results.

If you are interested in bringing social + emotional intelligence assessment, training and coaching into your organization, contact any of our Social + Emotional Intelligence Certified Coaches at the Institute for Social + Emotional Intelligence. We can be reached at or go to our website to learn more.